Course curriculum
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1
📘 1. Introduction
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📒 1.1 What Is Plumbing?
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📒 1.2 Training And Licensing
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2
📘 2. Market Overview And Industry Trends
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📒 2.1 Market Size And Structure
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📒 2.2 Key Drivers of Demand
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📒 2.3 Margins And Economic Cycles
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📒 2.4 Labor Market Pressures
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📒 2.5 Regulation and Compliance Trends
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3
📘 3. Business Models In Plumbing
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4
📘 4. Regulation And License Reciprocity
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📒 4.1 Strength Of Regulatory Oversight
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📒 4.2 Code Compliance, Permitting, and Hiring From Out-of-State
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📑 Appendix: Plumbing License Reciprocity by State
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5
📘 5. Equipment, Vehicles & Insurance
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📒 5.1 Service Vehicles
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📒 5.2 Tools & Equipment
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📒 5.3 Stock & Inventory
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📒 5.4 Branding & Uniforms
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📒 5.5 Security, Safety & OSHA Compliance
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📒 5.6 All The Insurance You’ll Need
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6
📘 6. Workforce Roles & Compensation
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📒 6.1 Workforce Composition
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📒 6.2 Compensation Benchmarks
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📒 6.3 Staffing Ratios
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📒 6.4 Recruiting & Training Challenges
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📘 7. Marketing, Branding & Reputation
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📒 7.1 Establishing Your Brand
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📒 7.2 Digital Marketing Foundations
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📒 7.3 Reputation & Review Management
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📒 7.4 Community Presence & Marketing Spend
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📒 7.5 Conversion Rate & Call Handling
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📘 8. Financial Overview & Metrics
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📒 8.1 Revenue Composition
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📒 8.2 Core Financial Metrics
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📒 8.3 Average Tickets & Job Size
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📒 8.4 Overhead & Expense Categories
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📒 8.5 Business Models
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📒 8.6 Managing Seasonality
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📒 8.7 Financial Red Flags in Acquisitions
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📒 8.8 Valuation Benchmarks
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📒 8.9 Pricing Strategies in Plumbing
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📘 9. Conclusion
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📑 Appendix A - A Comparison Of Popular Field Service Management (FSM) Platforms
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📒 Introduction
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📋 Table 1 - FSM Comparison: 8 Techs + 3 Support Staff (11 Users)
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📋 Table 2 - FSM Comparison: 12 Techs + 4 Support Staff (16 Users)
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📋 Table 3 - A Feature Comparison of Sera Systems, Service Titan, & Housecall Pro
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📋 Table 4 - Stability Of The Five FMS Platforms, Compared
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11
📑 Appendix B: Telematics For Your Fleet
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