Course curriculum

  • 1

    Start Here!

    • Welcome to the People & Culture Framework

    • Growing vs. Building Company Culture

    • What Are Clarity Boards?

    • Planning your Learning
  • 2

    Core Values

    • Core Values

    • Examples to Look At

    • Workbook
  • 3

    A Guide to Processes and SOPs

    • What Are Processes and SOPs?
  • 4

    Building your Employee Directory

    • Why is an Employee Directory Needed?

    • Staff Directory for Employees
  • 5

    Creating Job Descriptions on Clarity Boards

    • What Should a Job Description Look Like?

    • Workbook
  • 6

    Building an Employee Skill Matrix

    • What Are Your Employees' Strengths and Weaknesses?

    • Example

    • Workbook
  • 7

    Building a Training Sequence for Career Progression

    • Training - for You as the Owner

    • Workbook I

    • Workbook II
  • 8

    Creating Your Current Org Chart

    • Getting the Bigger Picture

    • Workbook
  • 9

    For the Owner: Building Your Future Org Chart

    • Workbook
  • 10

    For the Owner: Meetings

    • The Why, What and When of Meetings

    • Workbook
  • 11

    Performance Appraisal

    • Performance Appraisal
  • 12

    Employee Handbook

    • What To Include

    • Workbook
  • 13

    Employee Benefits

    • Employee Benefits Introduction

    • Retirement Saving

    • Healthcare

    • Mad Money

    • Workbook
  • 14

    Compensation

    • Introduction

    • Payroll Deductions

    • Incentivizing Employees in Home Services Industries

    • HRMS Systems, Including Payroll, For Small Businesses

    • Vacation and Holiday Pay

    • Paid Sick Leave
  • 15

    The Art Of Giving Back - One Altruistic Action At A Time

    • The Many Ways to Make an Impact
  • 16

    The Lighter Side

    • How to Have Fun!

    • Workbook
  • 17

    Creating a Strange Culture

    • How Much Weird is Too Weird?
  • 18

    Designing a Hiring Framework

    • The Difficulty Of Hiring Techs In The Home Services Industry

    • Workbook

    • How to Hire for Management
  • 19

    Onboarding

    • Onboarding - The First 30 Days

    • Workbook

    • Onboarding - The First 60 Days

    • Onboarding - The First 90 Days

  • 20

    For the Owner: Promoting and Back Filling

    • People and Culture Faux Pas

  • 21

    Performance Improvement Plans and Dismissal

    • Performance Improvement Plan (PIP)

    • Workbook
  • 22

    For the Owner: Employee Value Proposition

    • Communicating What You Offer

    • Examples

    • Workbook